Refund policy

We offer a return policy on unopened hair extensions within Seven (7) days of you receiving your order, hair extensions cannot be opened, tampered with or worn to receive a full return. We also ask that hair be returned in original packaging, if hair has been detected as tampered with we will not honor the return.

We offer an exchange policy on unopened hair extensions within Seven (7) days of you receiving your order, hair extensions cannot be opened, tampered with or worn to receive an exchange. Customers are responsible for shipping cost for returning or exchanging an order. All exchanges must be returned in original packaging. Please allow standard processing time and shipping for exchanges.

Products that have been untied, seal broken, washed, installed or tampered with are not eligible for a return or exchange. Hair extensions are considered an hygienic product therefore, we do not offer any returns or exchanges if the seal on the bundle has been broken or tampered with in any way.

Federal law prohibits the return of human hair products that have been used and that includes trying them on NO EXCEPTIONS.

We are NOT responsible for any lost or stolen items. You will not receive a refund or replacement for lost or stolen items.