We are passionate about ensuring customer service satisfaction, we want your experience with us to be superior to avoid any mishaps please review our policy and verify your order before placing it.

 

Shipping and Processing 

Please allows 1-4 business days for processing. For Cambodian hair please allow 2-10 business days for processing. For customized wigs please allow 1-2 days for processing. For Clip-In Extensions please allow 4-12 business days for processing due to clip ins being handmade and customized. Processing occurs Monday-Friday ( if you place an order on Friday, Saturday or Sunday your order will be processed on the next business day which is Monday. ) 

 

Domestic Flat Rate shipping is 2-7 business days.

Domestic Express shipping is 2-3 business days

International shipping is 5-10 business days depending on location

Packages are delivered via USPS, UPS or FedEx

 

Cancellation 

Orders can be changed or modified before processing, if processing has occurred no further changes can be made. We do not accept any cancellation of orders after processing. 

 

Returns and Exchanges 

We offer a return policy on unopened hair extensions within Seven (7) days of you receiving your order, hair extensions cannot be opened, tampered with or worn to receive a full return. We also ask that hair be returned in original packaging, if hair has been detected as tampered with we will not honor the return.

 

We offer an exchange policy on unopened hair extensions within Seven (7) days of you receiving your order, hair extensions cannot be opened, tampered with or worn to receive an exchange. Customers are responsible for shipping cost for returning or exchanging an order. All exchanges must be returned in original packaging. Please allow standard processing time and shipping for exchanges.

 

Products that have been untied, seal broken, washed, installed or tampered with are not eligible for a return or exchange. Hair extensions are considered an hygienic product therefore, we do not offer any returns or exchanges if the seal on the bundle has been broken or tampered with in any way.

 

Federal law prohibits the return of human hair products that have been used and that includes trying them on NO EXCEPTIONS.

 

We are NOT responsible for any lost or stolen items. You will not receive a refund or replacement for lost or stolen items.