Administrative Assistant Office Manager APPLY NOW

Job Description

We are looking for a responsible Administrative Assistant Office Manager to help organize and run our online store and fill in for the Owner when needed. Your job will be highly important in ensuring the sales team meets its goals of efficiency and customer satisfaction.

Administrative Assistant Office Manager responsibilities include monitoring inventory and ordering merchandise based on demand. Processing and fulfilling orders in a timely manner. Manage all day to day operations. You will also research competitive products and analyze consumer behavior to ensure our store meets and exceeds client expectations.

Our ideal candidate will have office manager skills with a sharp business mindset. You should also be skilled at organizing and solving problems. Interpersonal and mediation skills will also be very useful, since you’ll often be acting as a liaison between owner, brand ambassadors, social media team and customers.

Ultimately, the duties of the Administrative Assistant Office Manager are to make sure our stores operate effectively, and that we keep our customers happy.

Responsibilities

  •  Assist in planning and implementing strategies to attract customers

  •  Coordinate daily customer service operations (e.g. sales processes, orders and payments)

  •  Track the progress of weekly, monthly, quarterly and annual objectives

  •  Monitor and maintain store inventory

  •  Answer email inquires, direct messages and phone calls

  •  Coach and support our social media team

  •  Monitor retail operating costs, budgets and resources

  •  Suggest sales training programs and techniques

  •  Communicate with clients and evaluate their needs

  •  Analyze consumer behavior and adjust product positioning

  •  Handle complaints from customers

  •  Research emerging products and use information to update the store’s merchandise

  •  Create reports, analyze and interpret retail data, like revenues, expenses and competition

  •  Conduct regular audits to ensure the store is functionable and presentable

  •  Make sure all employees adhere to company’s policies and guidelines

  •  Act as our store’s representative and set an example for our social media team and brand ambassadors

Requirements and skills

  •  Proven experience as a Administrative Assistant Office Manager or similar position

  •  Familiarity with financial and customer service principles

  •  Good math skills with the ability to create and analyze reports, spreadsheets and sales statistics

  •  Proficient user of MS Office (MS Excel in particular)

  •  Leadership and organizational abilities

  •  Interpersonal and communication skills

  •  Problem-solving attitude

  •  Flexibility to work in shifts